Business Etiquette
Business
Networking
Approach people with confidence, initiate engaging conversations, and build rapport using active listening skills.
POPULAR TOPICS INCLUDE:
- Radiating Approachability
- Captivating Conversation Starters
- Networking Dilemmas
- Cocktail and Happy Hour Etiquette
- Business Card Protocol
- Cultivating Lasting Connections
Effective
Communication
Learn to communicate your message with clarity, confidence, and impact.
POPULAR TOPICS INCLUDE:
- Emotional Insight
- Telephone and Email Etiquette
- Meetings and Conference Calls
- High Pressure Communication
- Building Relationships
Polished
Professional
Whether you work in corporate, healthcare, or education, there is a dress code that must be followed in order to be impactful.
POPULAR TOPICS INCLUDE:
- Executive Presence
- Levels of Business Casual Attire
- Shoes and Accessories
- Professional Attire Do's and Don'ts
- Wardrobe Necessities
- Details That Make a Difference
"The true mark of greatness in business is not just measured by financial success, but how we treat the people who make it all possible."
Public
Speaking
Whether you’re delivering a formal presentation or engaging in casual conversations, the ability to articulate our thoughts with clarity and confidence is a transformative skill.
POPULAR TOPICS INCLUDE:
- Making a Lasting First Impression
- Poise and Presentation
- Crafting Compelling Narratives
- Dress and Appearance
Client Service
Training
Learn the importance of effectively addressing customer inquiries and concerns, and tips for converting customers into lifelong clients.
POPULAR TOPICS INCLUDE:
- Providing Exceptional Service
- Building Client Loyalty
- Conversation Skills
- Listening Skills
- Problem Resolution Strategies
- Understanding Clients' Needs
Virtual
Presence
Whether you’re using Zoom, GoTo Meeting, Microsoft Teams or another platform, you want to look and sound your best when meeting with clients, customers, and colleagues online.
POPULAR TOPICS INCLUDE:
- Video Conference Etiquette
- Personal Presence
- Clothing Choices and Colors
- Camera Position
- Audio Options
- Background Do's and Don'ts
- Lighting Do's and Don'ts
